EZ Data

Application Maintenance & Support Services

EzData provides complete maintenance and support services for our clients' applications portfolio. These services are provided by a combination of EzData onsite support staff and application support staff from our Offshore Development Center as well as our support staff from near-shore should a business need arise. This ensures a seamless 24x7 coverage for the client, and can be integrated efficiently with an existing support infrastructure.

This support service includes application bug fixes, enhancements, release management, helpdesk services and application maintenance support on a 24x7 basis.

Application Support Services

  • 24x7 production support for ERP applications
  • Development and Enhancement Services
  • Consulting On-Demand
  • Helpdesk services
  • System Administration, Database Administration

Application Maintenance

  • Bug Fixes
  • Enhancements
  • Patch application, QA
  • Release Management

Applications drive a company's business processes—but the challenges of supporting heterogeneous application environments are increasing. Through EzData Application Management Services, we deliver a full range of capabilities including:

  • Production support: Performance monitoring, document support, patches, user testing
  • Application maintenance: Break/fix, level 2 help desk, problem management
  • Small-scale enhancements: Release management, user requests, application advice
  • Service management: Client support, change management, service reporting

Our industrialized delivery approach integrates the required technologies, people and service levels. We have developed the requisite skills and infrastructure to manage global IT environments in order to deliver measurable results. We help clients to:

  • Reduce total cost of ownership for application management by 20 to 50 percent.
  • Improve maintenance support and enhancement productivity by 20 to 30 percent.
  • Improve service execution through over 99 percent achievement of critical service levels.
  • mprove application availability through over 99 percent uptime.